Bobby Jones and Associates: PoliciesSatisfying our customers is a business philosophy that we respect, practice, and emphasize in our reconstructions. Need to Return a productTo return a product at Bobby Jones and Associates, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at
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, or by telephone. NO returns of any type will be accepted without an RMA. To request a return: By phone: 1-865-525-8860 Monday - Friday: 9 a.m. - 4 p.m. ET By e-mail:
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We'll need the following information to authorize your return: - Customer name - Invoice number - Item serial number(s) - Nature of the problem In general, Jones and Associates accepts returns on merchandise from select manufacturers within 30 days. However, Jones and Associates reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward - FUTURE PRODUCT PURCHASES
- A FULL CASH REFUND
- ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Jones and Associates on returned items, and Jones and Associates will pay the shipping charges on the replacement or exchange item(s) going back.
- SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:
- Bobby Jones and Associates
Post Office Box 9807 Knoxville, TN 37940
Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Bobby Jones and Associates discretion. Please be aware that specific manufacturers have more restrictive return policies.
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